How can I switch to Respect from another provider?

Switching to Respect is as easy as 3 simple steps.

If you’re not happy with your current provider, or hoping to get more out of your home care package, transitioning to Respect is an easy choice.

We’re here to help you manage your transition smoothly to minimise disruptions to your continuity of care.

  1. Call Respect or My Aged Care: Call My Aged Care on 1800 200 422 to let them know you would like to change providers. Write down the referral code you are given and contact Respect on 1300 144 144 to discuss your preferences.
  2. Agree on Your End Date: Decide and inform your current provider that you wish to cease services with them and transition your home care package to another provider.
  3. Organise Your Start Date with Respect. Let us know your end date with your current provider so that we can help minimise disruptions to your services.

Got questions? Simply contact us to get assistance. We’re happy to help!

Other Frequently Asked Questions


How do I know that we are safe with a Respect carer?

Additional benefits

Besides providing a helping hand, what else can I get out of having support at home?

Career opportunities

I would like to be a caregiver. Are you hiring?


How can I prepare for my ACAT assessment?


Can someone join me during the assessment?


Is there a cost involved with the ACAT assessment?


Will an income assessment be done?


We can't wait for a Home Care Package. What services can Respect assist with immediately?


What can and can't I use Home Care Package funding for?


How many hours of service am I entitled to?


Does Respect have an exit fee?


Do Respect Home Care support workers have training and qualifications?


Can I choose my own Home Care support worker?


How can I add or cancel a service?