Booking Visits Under Exceptional Circumstances
Visitation will be allowed in the circumstance that your loved one is receiving end of life care, or is at risk of sadness and depression due to missing family and/or social isolation which cannot be compensated for through other methods.
We understand family and friends may be anxious, but visitation is for anxious residents rather than anxious family or friends. The decision to allow entry based on this category will be made by Respect following an assessment of need versus potential risk.
Visitors who wish to see their loved one in these exceptional circumstances will need to book through Brett Menzies on 0408 562 498 or at firstname.lastname@example.org.
Visitors will still be required to;
- book in advance;
- read and understand fact sheets on hand hygiene, sneeze and cough etiquette, and social distancing (and a test must be passed prior to entry);
- complete a risk-based questionnaire regarding recent travel and activities;
- have their temperature taken;
- be supervised on entry to ensure proper hand sanitisation;
- maintain social distancing from their loved one of 1.5 meters throughout the duration of their visit;
- only visit their loved one in their room and with no access to public or communal areas, or to visit other residents; and
- wear personal protective equipment if deemed necessary in the future depending on the circumstances.
Visits will be limited to 30 minutes and be required to be conducted between 9am to 5pm from Monday to Friday, but will be considered in the situation of a resident receiving end of life care with flexibility in this regard applied on a case by case basis.
Visitors who don’t comply with these conditions of entry and/or who do not follow the directions of staff will be asked to leave and refused further entry. Whilst we don’t want to be punitive, we must strictly adhere to these measures to ensure the safety of residents and staff.