Support At Home Service List: Eligible Services & Inclusions

As of 1 November 2025, the new Support at Home program replaced the Home Care Packages to provide ageing Australians with improved funding support to live independently in their own homes. Support at Home participants will be able to access services to support their clinical needs, personal independence, and ease of everyday living.

To help eligible participants understand what home care support is available, the Australian Government has published a list of services that can be accessed under the new Support at Home Program. 

The Support at Home service list is divided into three categories: clinical care, support for independence, and assistance with everyday living. 

Clinical Care Services

Clinical care services focus on helping individuals maintain or regain their functional and cognitive abilities, and can only be provided by accredited health professionals. Support at Home participants will not be required to make any financial contributions to access clinical services such as nursing care or physiotherapy sessions tailored to their needs. 

1. Nursing care

Nursing care involves clinical support provided by registered nurses, such as treatment of wounds, monitoring medical conditions, and medication administration. Nursing care also covers specialist services such as Oxygen Supplements for home care participants. 

2. Allied health and therapeutic services

Allied health services offer complementary clinical support to assist individuals in regaining or maintaining their physical, mental, and emotional well-being. Allied health service providers include dietitians, occupational therapists, psychologists, podiatrists, and physiotherapists.

 3. Nutrition

Nutritional services include the provision of prescribed supplementary dietary products to manage medical conditions like vitamin or mineral deficiencies. These services do not cover supplementary products for non-clinical needs (e.g. weight loss).

4. Home support care management

Administrative and planning services to ensure ongoing high-quality care for Support at Home participants. 

5. Restorative care management

Services involving the coordination of restorative care for individuals under the Restorative Care Pathway, which focuses on slowing or reversing the challenges ageing Australians face with everyday tasks. 

Support for Personal Independence

Independence support services are aimed at helping older individuals manage essential tasks for daily living, such as personal care, social support, and transport. The bulk of the costs for services in the Independence category will be funded under the Support at Home program, with participants required to contribute a percentage based on their pension status, income, and assets held. 

1. Personal care

Personal care services provide assistance with managing self-care needs, including activities such as getting around, dressing, hygiene, and eating. These services can be provided by aged-care attendants instead of registered nurses.

2. Social support and community engagement

The Support at Home program can provide funding for participants to attend social activities in the community for interaction and engagement. Social activities can include supported attendance at appointments and visiting services, as well as cultural support through translation and interpreting services or cultural events. 

3. Non-clinical therapeutic services

Therapeutic services that support an individual’s ability to remain independent at home, such as chiropractic care, remedial massages, and osteopathy, delivered by an accredited therapist. 

4. Respite care

Respite care covers the supervision and assistance provided by someone other than the participant’s usual carer for a brief period. 

5. Transport

Commuting services provided by a driver, whether privately or via a rideshare service, allow participants to continue accessing their regular activities. 

Services that support independence also include additional funding for accessing assistive technology and home modifications under the AT-HM Scheme. 

Support for Everyday Living

Services for everyday living cover the management of household tasks and maintenance on behalf of Support at Home participants to create a safe and convenient living environment. Services for everyday living are typically considered add-on services that require a higher percentage of contribution from participants. 

1. Domestic assistance

Assistance with basic household tasks that may be difficult for older individuals to carry out routinely, such as general cleaning, laundry services, and shopping. Domestic assistance does not cover professional cleaning services or specialised services such as pet care. 

2. Home maintenance and repair services

Services for ensuring the proper upkeep of the home, such as basic gardening (mowing the lawn, clearing out vegetation) and minor repairs that the individual would normally be able to complete safely on their own (changing lightbulbs, cleaning gutters). 

3. Meal preparation and delivery

Preparing meals to offer greater convenience to older individuals. Meal delivery services are also covered. 

Support at Home’s clearly defined list of services for participants makes it easier to understand what can be accessed with funding, and what is excluded. As a trusted home care provider in Victoria, Tasmania, Sydney, and Western Australia, Respect aims to make home care accessible for ageing Australians to live comfortably in their own home. Get in touch with us to learn more about how we can deliver home care to you or your loved ones under the new Support at Home program.

How can I continue to stay updated?

The Department of Health and Aged Care is still finalising some details of the new program. Respect will continue to be in contact with our current home care clients over the coming months, especially once all the details are confirmed. Additionally, we look forward to sharing more details about Support at Home in upcoming blogs and resources. You can also learn more at the Australian Government Department of Health and Aged Care.

Navigating the Changes

Do you have questions about the Support at Home program? Do you need help navigating the upcoming changes? We know this is a big shift, and we’re here to help. Please reach out so we can assist you and your family with your questions, as well as with getting on the national priority system queue (only applicable for new clients) before the changes are here.

Here’s what you can do next:

Write to us on gethomecare@respect.com.au

Call us on 1300 144 144 (option 2, then 1)

Book a free Support at Home consultation

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Check out our blog for more informative content