Making the Switch: Things to Consider when Changing your Home Care Provider

Home Care |

Making the switch: things to consider when changing your home care provider

Making the decision to switch home care providers can be a difficult one, but sometimes it is necessary to ensure you are receiving the best care possible.

Whether you are unhappy with your current provider or simply want to explore your options, there are a few things you can do to make the switch as smooth as possible.

1. Assess your current care needs

Before you begin searching for a new provider, take some time to assess your current care needs. This will help you determine the level of care you require and what services you need from a new provider. Consider your current health condition, medication needs, mobility, and any other factors that may impact the care you require. You may want to consult with your doctor or a healthcare professional to ensure that you are getting an accurate assessment of your needs, as well as health aspirations and goals.

2. Research potential providers

Once you have a clear understanding of your care needs, start researching potential providers. You can search online, ask for recommendations from friends and family, or consult with a healthcare professional. When researching providers, consider their reputation, experience, and the range of services they offer.

Read more on how to choose a provider that’s right for you.

3. Compare costs and fees

Home care providers often have different costs and fees associated with their services, so it’s important to compare them carefully. Look for a provider that offers transparent pricing and is upfront about any additional costs or fees. You should also enquire about any cancellation fees or minimum service periods.

4. Arrange an assessment

Once you have narrowed down your list of potential providers, you could also arrange for an assessment. This is an opportunity for the provider to discuss your care needs in more depth and develop a personalised care plan. It’s also an opportunity for you to ask any questions you may have about the provider’s services. For example, you may want to ask about their staff qualifications, training, and experience, as well as their policies and procedures.

5. Transitioning to a new provider

Once you have chosen a new provider, it’s time to transition your care from your current provider. This can be a difficult process, but with some planning and preparation, it can be done smoothly.

6. Inform your current provider

The first step is to inform your current provider that you are switching to a new provider, and together work out an end-date. You should give them ample notice and provide a clear reason for the switch. This will give them the opportunity to address any concerns you may have and ensure a smooth transition of care.

MyAgedCare (MAC) should also be informed about the switch. You can do this yourself, but often your new home care provider will happily contact MAC on your behalf.

7. Arrange a care plan transfer

Your new provider will need to develop a personalised care plan based on your care needs. They will likely want to review your current care plan to ensure that they are providing the necessary care. So consider arranging for your current provider to transfer your care plan to your new provider. This will ensure that your new provider has all the necessary information to provide the best care possible.

8. Review contracts and agreements

Before signing any contracts or agreements with your new provider, review them carefully. Ensure that you understand all the terms and conditions, including the costs and fees associated with their services. You should also ensure that you are comfortable with the services they will provide and that they meet your care needs.

9. Make a smooth transition

Finally, make sure that the transition to your new provider is as smooth as possible. Work with your new provider to ensure that they have all the necessary information and are prepared to provide the care you require. If possible, introduce them to any family members or caregivers who are involved in your care. This will help to ensure that everyone is on the same page and that your care is coordinated effectively.


Switching home care providers can be a difficult decision, but sometimes it’s necessary to ensure that you are receiving the best care possible. By assessing your current care needs, researching potential providers, comparing costs and fees, arranging an assessment, and transitioning to a new provider, you can make the switch as smooth as possible.

If you’re considering switching home care providers, Respect is here to help. Our team of experienced professionals provides personalised care plans and a range of services to meet your individual home care needs. Contact us today to learn more about how we can support you in your home care journey.

Take the next step…

Here at Respect, we’re passionate about providing care to older Australians and ensuring the next phase of their lives are filled with purpose and possibilities.

We deliver a range of services, all individualised to your needs. Our services include nursing and clinical care, personal care, balance and mobility support, domestic assistance and individual social support.

We understand the home care package application process – as well as making the switch to a new provider – can be complicated and time-consuming, so if you or a family member is finding it hard to get started, please know our care coordinators are here to give you a helping hand.

Looking to switch?

Even if you’re currently supported by home care, you always have the opportunity to switch to a new care provider. If you’re interested in learning more about Respect and potentially connecting with our services, our team is available to help you manage the transition and make the change as smooth as possible.

For example, do you want to retain consistent care workers and have specific ones you prefer? Let us know and we’ll help you with that too.

When it comes to making the change, it’s as easy as three steps:

  •  Inform My Aged Care, or let us know and we can inform them on your behalf
  •  Inform your existing care provider and agree on an end date
  •  Inform our care team at Respect that you wish to start with us

We’re here to help! For more information about how to access a Home Care Package and get started with home care, including the available opportunities and Respect’s range of services, download our digital brochure. If you would like to connect with a member of our team, please call 1300 144 144 or email

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Simply fill in the below form and one of our expert Care Advisors will give you a call within 48 hours to discuss your home care options.

Would you rather talk to us? Give us a call on 1300 144 144

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